Sovenga Wines – Refund & Returns Policy


1. General Policy

  • Returns Accepted: Sovenga Wines accepts returns for products that are damaged in transit, defective, or incorrect.

  • Time Limit: Requests for a return or refund must be made within 7 days of delivery.

  • Condition of Return: Items must be returned in their original packaging and remain unopened, unless the return relates to a defective or spoiled bottle.

  • Returns Accepted: Sovenga Wines accepts returns for products that are damaged in transit, defective, or incorrect.

  • Time Limit: Requests for a return or refund must be made within 7 days of delivery.

  • Condition of Return: Items must be returned in their original packaging and remain unopened, unless the return relates to a defective or spoiled bottle.


    • 2. Fault & Shipping Costs

    • Store at Fault: If Sovenga Wines is responsible (e.g., damaged or incorrect item), we will cover all return shipping costs and arrange a replacement or refund at no additional charge.

    • Customer at Fault: If the return is due to a customer error (such as ordering the wrong product), the customer will be responsible for the return shipping costs.


    3. Damaged or Defective Items

  • Customers must report damaged or spoiled wine within 48 hours of delivery, providing clear photos of both the product and the packaging.

  • Sovenga Wines will provide a replacement, refund, or store credit, according to the customer’s preference.


    • 3. Damaged or Defective Items

  • If an incorrect product is delivered, Sovenga Wines will cover all return costs and promptly ship the correct item.

  • Customers are required to return the wrongly delivered product. Keeping the incorrect item is not permitted unless expressly agreed upon by Sovenga Wines.


    • 5. Refunds & Replacements

  • Customers may choose between a refund, replacement, or store credit.

  • Refunds are processed within 7–10 business days after the returned product has been received and inspected.

  • If an item is out of stock, customers will be offered either a full refund or a suitable substitute wine, subject to their approval.


    6. Exclusions

  • Returns are not accepted for change of mind or personal taste preference.

  • Sale or promotional items are final and cannot be returned, unless defective.

  • Opened bottles cannot be returned, except when proven defective (e.g., spoiled wine).


    7. Customer Process

    Customers can contact Sovenga Wines for returns or refunds via:

    To assist with processing, please provide:

    • Your order number

    • Clear photos of the issue

    • A description of the problem